Privacy statement

1. Who is responsible for processing personal data

BV Veamo PM, with registered office at Avenue Bisschoffsheim 15 b1, 1000 Brussels, BE 0809.911.101, hereinafter referred to as the controller, processes personal data in accordance with this privacy statement. For further information, questions or comments regarding this privacy policy, please visit info@veamo.be.

2. What does this Privacy Statement apply to?

This privacy statement applies when the data subject

  • visits the data controller's offices, showrooms, websites
  • uses the controller's apps and online tools or interacts with the controller in any way.
  • or when the data subject is a potential or former customer of the controller.

The data controller's websites or social media channels sometimes include links to third-party websites (external websites, other social media, partner websites, organisers of events that we sponsor, etc.) whose terms of use do not fall within the scope of this privacy statement. The controller therefore assumes no responsibility for any processing of personal data of these third parties.

3. What personal data is being processed?

The controller declares that he only processes personal data that is relevant or necessary for the purposes for which they are processed. Depending on the concrete purposes, the controller processes, among other things, the following personal data. This is data that relates to the person concerned and that

  • the person concerned himself provides;
  • assigns the controller to the data subject to use its products and services;
  • the controller obtains through the use of its products and services by the data subject or;
  • has received the controller from third parties.
  • All data collected by the controller can be combined to optimize its offers and services.

There are different types of personal data:

  • User data: This allows the controller to identify the data subject or contact the data subject. For example: name, address, telephone number, language preference, copy of the front of the identity card, photos showing the person concerned, gender, email address, age, family composition and all other preferences expressed by the person concerned via websites, social media, promotions, mobile applications, e-mails, competitions, etc., including their financial and creditworthiness details;
  • Technical data: the controller needs this in order to ensure the proper functioning of its products and services.
  • Traffic data: the controller needs this special technical data to handle traffic over electronic communication networks, such as an anonymized IP address or MAC address;
  • Location data: With this data, the controller can determine the location of the data subject's Internet access.
  • Data about use by the data subject: the data that the controller receives when the data subject uses his products and services. For example: which products the person concerned purchases. The controller uses this data, among other things, to correctly bill the data subject as a customer and to provide the data subject with a better and personalized experience.

The controller does not process sensitive data, such as data about racial or ethnic origin, political views, sexual preferences and health of the data subject.

4. For what purposes is the personal data processed?

The controller collects and processes the personal data of the person concerned for, among other things,

  • customer administration;
  • following orders/deliveries or executing the agreement between the person concerned and the controller;
  • billing;
  • monitoring solvency;
  • profiling and sending marketing and personalized advertising;
  • improving the controller's products and services;
  • asking for feedback on services from the controller;
  • complying with legal obligations that the controller has;
  • studies, tests and statistics, for trend analysis, among other things.

5. On what legal basis is the personal data processed?

Personal data is processed on the basis of the following articles of the General Data Protection Regulation:

  • Consent: The person concerned gives permission to use their personal data for marketing purposes.
  • The processing is necessary for the execution of an agreement to which the data subject is a party, or to take measures at the request of the person concerned before concluding an agreement.
  • The processing is necessary to comply with a legal obligation incumbent on the controller.
  • Necessary to promote the legitimate interest in doing business.

6. Who receives the personal data?

If this is necessary to achieve the intended purposes, the data subject's personal data will be shared with other companies within the European Economic Area that are directly or indirectly linked to the controller or with any other partner of the controller.

The controller guarantees that these recipients will take the necessary technical and organizational measures to protect the personal data.

With the exception of any processors as mentioned under point 1, who act solely on the instructions of the Controller or certain subcontractors or supplier, depending on the concrete order given to the controller, the controller processes the data subject's personal data only for herself and for her own internal use. The personal data will not be sold, transferred or communicated to third parties unless the person concerned has given their explicit consent in advance.

The controller has also taken appropriate legal and technical measures to prevent unauthorized access and use of the data subject's personal data.

7. How long is personal data stored?

The personal data processed for customer management will be kept for the period necessary to comply with legal requirements (including accounting). The personal data processed for marketing purposes will be kept for a period of 365 days.

The controller keeps the personal data (i) for as long as it is necessary or relevant for the intended purposes, (ii) for the period for which it is legally obliged or (iii) for as long as a contractual relationship is ongoing, or (iv) as long as a judicial dispute or investigation may occur with regard to the services or products provided by the controller.

8. What rights do you have as a data subject?

Right to information

Through this Privacy Statement, the controller wishes to inform you as fully as possible about the processing of your personal data. Your data is processed for legitimate purposes in an appropriate, relevant, secure and proportionate manner, and will not be kept longer than necessary, always with the utmost integrity and confidentiality. You can always request more information from the controller via the email address: info@veamo.be.

Right to view

You always have the right to verify the lawfulness of any processing activity involving your personal data and to ask the controller to provide you with information about the purposes of the processing, the categories of your personal data, the categories of recipients of your personal data, the retention period and the rights you can exercise.

You also have the right to request a copy of the personal data that has been processed about you. In principle, this copy will be provided to you free of charge unless your request is unreasonable or excessive.

Right to improvement

You have the right to correct incorrect data or to complete incomplete data upon simple request to the controller.

Right to erase data

You have the right to request the controller to erase your personal data if the controller no longer has good reason to process it. You can exercise this right in the following cases:

  • Your personal data is no longer necessary to fulfill the intended purpose;
  • You prove that the controller has processed your data unlawfully;
  • Your personal data must be deleted in accordance with a legal obligation;
  • You revoke your consent to process your personal data and there is no other legal basis for processing your data;
  • You have successfully exercised your right to object (see section 8.6)

However, the controller reserves the right to refuse your request for deletion with reasons and cannot be held liable for the fact that deleted personal data remains temporarily stored somewhere invisible to her.

Right to restrict data processing

You have the right to request the restriction of data processing in one of the following circumstances:

  • You dispute the accuracy of the personal data processed by the controller and he has been given a reasonable period of time to verify the accuracy of the personal data;
  • You prove that the processing was unlawful and request a restriction;
  • The controller no longer needs the data, but you still need it to exercise legal claims;
  • You are exercising your right to object (see point 8.6)

Right to object to data processing

You have the right to object to the processing of your personal data for “direct marketing” purposes at any time. The controller will stop processing your personal data unless it can establish compelling grounds that outweigh your rights and freedoms. If applicable, this will also be communicated to you.

Right to portability of personal data

You have the right to obtain the data you provide in a structured, commonly used and machine-readable form and to reuse it for other services and thus transfer it to another controller, unless this is technically impossible.

Right not to be subject to automated decision-making

You have the right not to be subject to a fully automatic decision — without human intervention — if it significantly affects you or has legal consequences. Currently, the controller declares that you are not subject to such automated decision-making in any of the processing activities carried out by the processing activities.

9. How to exercise your rights?

In order to exercise the above rights, the data subject is asked to send an email with proof of identity to the following email address: info@veamo.be ;

10. Does the controller use cookies?

In addition to the data that the data subject voluntarily shares with the controller when using their websites, the controller also uses cookies and other technological means that can collect personal data. More information about the use of cookies and the consent that is requested for this can be found in the cookies policy.

The data subject can visit the controller's websites without providing personal data, in which case no cookies are used that collect the website visitor's personal data. With his consent (unless there is any other legal basis), the controller can inform the data subject, as a visitor to his websites, about a personalized range of products and services. Some features or functions are reserved for customers or visitors with accounts. The controller then identifies the anonymized IP address and links it to the data subject's customer data.

11. How to file a complaint

If you have certain complaints about the processing of your personal data, we thank you first to contact us directly via the email address. info@veamo.be so that we can solve this for you.

However, if you are still dissatisfied, as a data subject, you also always have the right to file a complaint with the Data Protection Authority (Drukpersstraat 35, 1000 Brussels - commission@privacycommission.be).

12. Can this Privacy Statement change?

The controller always has the right to improve or amend this Privacy Statement at any time, with the changes taking effect immediately as soon as they are published on its website. You should (re) review this Privacy Statement from time to time to make sure you are aware of the changes. The continuation of your contractual relationship or use of our website or services will be considered as acceptance of any changes made to this Privacy Statement.